Customer Success & Sales Associate

About the company

Trama offers end-to-end protection of the brand thanks to a unique combination of strong legal background and technology expertise and provides worldwide trademark registration. We helped to file 9000+ trademark applications in more than 25 countries and are still growing.

Our main office is located in Bratislava (The Spot - coworking), but we work from Prague and Kosice. Join us on our journey to assist businesses and entrepreneurs in protecting their assets.

About the position  

Join our fast-growing legal-tech company as a Sales Associate and be part of our dynamic customer success and sales team. We are dedicated to ensuring client satisfaction and delivering an exceptional user experience.

We are looking for a very well-organized individual who will become a part of our team and help us manage our customer's queries. You will guide customers through the trademark registration process and closely work with the legal team, contributing to our goal to provide the best customer experience.

Your primary responsibility will be managing customer inquiries and fostering strong relationships to drive sales. You will play a pivotal role in guiding customers through the trademark registration process while collaborating closely with our legal team. Your contributions will directly impact our mission to deliver unparalleled customer experiences.

While previous experience in the legal field is advantageous, it is not mandatory. We provide comprehensive onboarding and ongoing support to empower you for success in this role.

Your responsibilities

• Help our customers understand the trademarking process and the importance of brand protection and thus will have an essential role in sales.

• Proactively communicate with potential customers, answer their calls and emails professionally and provide clients with great customer support.

• Guide customers through the trademark registration process, ensuring a smooth and efficient experience.

• Collaborate closely with the legal team to provide accurate and up-to-date information to customers.

• Build and maintain strong relationships with clients, understanding their needs and identifying opportunities for upselling and cross-selling.

• Actively contribute to the continuous improvement of our sales processes and customer success strategies.

• Stay up-to-date with industry trends and legal requirements to provide informed guidance to clients.

• Customer-oriented with great communication skills and sales-oriented mindset

• Good problem-solving skills, process-oriented mindset, and good task management

• Ability and interest in resolving customers’ concerns and answering customers’ questions

• Previous experience with customer success or/and sales (nice to have, not a must)

• Good English in speaking and writing

• Support in your professional growth, detailed feedback, and mentoring

• Being part of a disruptive force in the legal field with a unique culture 

• The competitive benefits package includes perks such as:

  • Unlimited paid sick days

  • Flexible working hours & remote work

  • In-house events and company retreats

  • Employee stock options