Learning Operations & Systems Specialist

In this role, you will be responsible for managing digital learning tools, platforms, LMS system, and training-related data. You will coordinate learning activities and language education programs, ensuring their smooth execution and accessibility to employees across the organization.

This is a role for someone who finds satisfaction in keeping systems running smoothly, enjoys working with data, and takes pride in making processes and communication with colleagues more efficient.

You will be the operational backbone of our L&D team — helping employees learn and grow by making sure the behind-the-scenes processes are running like clockwork.

This is a perfect opportunity for someone who:

• Feels confident managing data, tools, and systems.

• Enjoys designing and maintaining efficient processes.

• Gets energy from structure, clarity, and optimization.

• Likes to make a difference through operational excellence.

KEY RESPONSIBILITIES:

1. Learning Systems & Process Management

• Administer our Education Portal (LMS) and ensure the seamless execution of learning activities.

• Coordinate and publish learning events (webinars, virtual courses) in the LMS.

• Maintain learning pathways and recommend user-focused improvements to enhance the platform’s usability.

• Ensure learning-related processes (registrations, reminders, completions) are clearly defined, well-documented, and consistently executed.

2. Language Education Coordination

• Plan, organize, and monitor the full cycle of language education programs in cooperation with internal stakeholders and external vendors.

• Track participation, monitor attendance and feedback, and proactively manage logistics and communication.

• Ensure timely updates and clear information flow to learners and providers.

3. Learning Data & Reporting

• Maintain up-to-date training records, course attendance, completions, and learning history across systems.

• Analyze data to track usage, engagement, and program effectiveness.

• Prepare regular reports and insights to support audits, strategic planning, and stakeholder decision-making.

4. Knowledge & Content Management

• Keep L&D intranet pages and learning communication materials clear, consistent, and current.

• Create and manage documentation and FAQs that support learners in navigating tools and programs.

5. Operational & Administrative Support

• Oversee purchase order (PO) creation and tracking for L&D-related services.

• Provide hands-on support for events, masterclasses, and webinars.

• Drive continuous improvement in how we run and deliver learning activities

*The position is a replacement for maternity leave (it is a long-term replacement, further cooperation is not excluded)

WHO YOU ARE:

• Organized & reliable: You manage multiple priorities efficiently and consistently deliver on time.

• Process lover: You thrive in structured environments and naturally spot ways to improve how things are done.

• Detail-driven: You enjoy working with precision and making sure all the details line up.

• Data enthusiast: You like working with numbers, charts, reports, and finding insights that help inform better decisions.

• Digitally confident: You're comfortable navigating learning platforms and online tools.

• Customer-focused: You communicate clearly and help others navigate learning with ease.

• Proactive team player: You take initiative, seek solutions, and enjoy working both independently and with others.

QUALIFICATION:

• 2-3 year experience in L&D operations, HR coordination, or a similar process-focused role

• Hands-on experience with learning platforms (LMS) and/or HR systems like Workday, Docebo, etc.

• Solid skills in working with Excel or similar tools to manage and analyze data.

• Strong organizational and communication skills (written and spoken English).

• Comfort with juggling deadlines and adapting to evolving needs.

Benefits

Health & well-being

• BenefitPlus

• Healthcare (check-ups/annual programs)

• Multisport card

• Travel card "električenka"

• Supplementary pension saving

• Sick days

Family

• Marriage allowance

• Childbirth allowance

• Parental contribution

• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)

• Let´s get together breakfast

• Activity room, quiet room

• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance

• Loyalty extra days off

• Loyalty cake

• Loyalty glass award

• Refer a friend

• Christmas presents

• Discounts from external providers