Senior Customer Success Manager

Job description

We’re looking for a Senior Customer Success Manager that will help us boost and nourish what we are the best at – our customer success!

What will you do?

• You will be actively working on creating the CSM strategy of the whole team

• Coming up with new ideas and approaches in upsell / upgrade processes

• Delivering experiments to make the CSM team work in line with PLG strategies

• You will be in constant contact with our clients. You will be responsible for their onboarding, as well as nurturing the relationship throughout their whole life cycle

• You will be also overlooking our churn and making sure it always stays on its lowest numbers :)

• On top of this, you will be accountable for closing the deals and bringing new inbound approaches

Preferred experience

Do you have what it takes?

• At least 2 years experience as Customer Success Manager

• You have experience with CRM system and Pipeline Management Software

• Fluent in English (both spoken and written)

• You keep your head cold in all situations

• You have an opportunity to become the Head of CSM, therefore leadership experience is very welcome

What do we offer?

We’re already a team of 40 people that is growing fast. That’s why you’ll have an opportunity to learn a lot and see how dynamically a startup works. Thanks to a flat hierarchy, you’ll have direct contact with our CEO, CTO, Success Manager and Marketing Manager.
We work in a spacious house with a view of Mlynská dolina and a peaceful, friendly atmosphere. We work in an open office but have plenty of other rooms (full of plants and art) and a terrace if someone needs some peace and quiet. Furthermore, we go on ski trips, rafting.