Senior Customer Success Manager

team-leader
Salesforce
Miesto
Bratislava alebo aj na diaľku (online)
Nástup
Ihneď (dohodou)
Typ pracovnej ponuky
Trvalý pracovný pomer
Mesačná odmena
od 2500 €

Náplň práce

Job description

We’re looking for a Senior Customer Success Manager that will help us boost and nourish what we are the best at – our customer success!

What will you do?

  • You will be actively working on creating the CSM strategy of the whole team

  • Coming up with new ideas and approaches in upsell / upgrade processes

  • Delivering experiments to make the CSM team work in line with PLG strategies

  • You will be in constant contact with our clients. You will be responsible for their onboarding, as well as nurturing the relationship throughout their whole life cycle

  • You will be also overlooking our churn and making sure it always stays on its lowest numbers :)

  • On top of this, you will be accountable for closing the deals and bringing new inbound approaches

Koho hľadáme

Preferred experience

Do you have what it takes?

  • At least 2 years experience as Customer Success Manager

  • You have experience with CRM system and Pipeline Management Software

  • Fluent in English (both spoken and written)

  • You keep your head cold in all situations

  • You have an opportunity to become the Head of CSM, therefore leadership experience is very welcome

Prečo si vybrať nás

What do we offer?

We’re already a team of 40 people that is growing fast. That’s why you’ll have an opportunity to learn a lot and see how dynamically a startup works. Thanks to a flat hierarchy, you’ll have direct contact with our CEO, CTO, Success Manager and Marketing Manager.
We work in a spacious house with a view of Mlynská dolina and a peaceful, friendly atmosphere. We work in an open office but have plenty of other rooms (full of plants and art) and a terrace if someone needs some peace and quiet. Furthermore, we go on ski trips, rafting.

Znalosť jazyka

  • - English - C1 - pokročilý

Detaily

  • Profesionál

Manažér

LinkedIn profil

O organizácii

Kontentino je jedným z najrýchlejšie rastúcich slovenských startupov a dostal sa medzi 100 najrýchlejšie rastúcich SaaS na svete. Ich misiou je pomáhať reklamným agentúram a značkám efektívnejšie tvor..
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