Customer Success Manager

Job description

Our customer support is ranked as one of the best in class. You can see what our users say about it on G2 reviews.

With that being said, you will be one of the people our clients love and hate the most :).
You will be the one building the new relationships and maintaining the existing ones.
You will spend a lot of time on client’s calls, as well as in deep discussions with our marketing and product department.

We are searching for an independent individual with some experience from SaaS business.
You should care about people, both our clients and our team.
If you understand the terms such as PQL, SQL, NPS and churn, you are the one :).

What will you do?

• Reach out and qualify new leads registered in Kontentino

• Manage prospects from lead gen via demos, with the ability to articulate value proposition, navigate objections and foster relationships

• Maintain activities to avoid churn

• Use our CRM tool to keep the agenda always clean

Preferred experience

Do you have what it takes?

• At least 2 years of experience in SaaS business

• Fluent in business English with excellent written and verbal communication skills

• Ability to build successful client relationships and overcome objections/rejections

What do we offer?

We’re already a team of 40 people that is growing fast. That’s why you’ll have an opportunity to learn a lot and see how dynamically a startup works. Thanks to a flat hierarchy, you’ll have direct contact with our CEO, CTO, Success Manager and Marketing Manager.
We work in a spacious house with a view of Mlynská dolina and a peaceful, friendly atmosphere. We work in an open office but have plenty of other rooms (full of plants and art) and a terrace if someone needs some peace and quiet. Furthermore, we go on ski trips or summer vacations and plan different activities for our people.