You will work closely with Growth Strategist and Growth Ops Manager on various analyses and initiatives for CS leadership.
Customer Ops evaluates internal and external operations through data to identify gaps and points of friction where operational efficiencies can be realized. Customer Ops prioritizes adjustments to operations according to cost-benefit, manages operational improvement projects to completion, and measures the value of those changes through a lens focused on customer growth and retention.
Your job will be to:
Populate and do initial data analysis and research industry best practices with the aim of identifying and prioritizing operational improvements, measuring progress, and guiding team strategy.
Once the reports and dashboards are finalized and a first version shared with CS leadership and COO, you will be responsible for updating various regular reports such as quarterly results and weekly dashboards.
Support the team with managing CS projects.
2+ years of experience with analytics, experience with running various reports and creating presentations
Excellent communication in English (written & spoken)
Knowledge of Excel
We are looking for someone who is not afraid to ask questions, who is driven to learn a lot and will be a valuable team member with high exposure to the leadership team
Customer Growth Team drives customer expansion and renewal by maximizing the Customer Service team's productivity and enabling team members to focus on function-specific value-producing activities.
In this role, we will focus on your training and development, so this job can be the most impactful in you career.
Lunch entitlement 110 € monthly
Contribution to Pension plan
5 additional days off and 4 Disconnect days
Budget for personal development (courses, conferences etc.)
Multisport card & subscription to Calm application