Zuzana Smakalova
Associate Director, Career Advisor, Sector Expert Consulting & Finance @ Esade
Escuela de Desarrollo de Personas y Negocios, 2023
Barcelona, Španielsko
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Viac o mne
Empowering Careers | Building Talent | Driving Change
With over a decade of experience across international recruitment, HR development, and career advising, I thrive at the intersection of people, purpose, and performance. Currently at Esade, I guide future leaders in navigating their career paths, specializing in consulting and strategic sectors.
Previously, I led impactful learning and development initiatives, rolled out digital transformation projects for 17,000+ employees, and championed leadership programs that shaped the next generation of talent.
What sets me apart?
A strategic mindset with hands-on experience in talent development, change management, and digital learning A passion for public speaking and mentoring, honed through 5+ years of leadership at Toastmasters International A global perspective from working with diverse teams across Europe in fast-paced, multicultural environments Whether I’m coaching a student, leading a workshop, or implementing a new HR platform, my goal is always the same: unlock potential and create meaningful impact.
Let’s connect if you’re passionate about career growth, leadership development, or transforming the future of work!
Kľúčové slová o mne
Pracovné skúsenosti
Associate Director, Career Advisor, Sector Expert Consulting & Finance @ Esade
Barcelona, Catalonia, Spain
HR Learning and Development Consultant @ Lidl España
Barcelona Area, Spain
- Talent development: young talents, leadership, development days, student and university programs, yearly evaluations - Training: Welcome day, initial training programs, tutors, yearly training plan, language courses, leadership programs - Project & change management: implementing eLearning platform for 17.000 employees, coordination of 10 other departments. Change manager for New Way of Working, digitalization, eLearnings - Admin: KPIs, reporting, Key user for HR digital platforms
President @ Toastmasters International
Barcelona
- Leadership: leading a committee of 10 vice-presidents in a club of 40+ members, motivation, vision. 1 year as president, 3 years as vice-president. - Strategic view and decision taking: KPIs, finances, PR, website - Change management & coordination: Covid-19 sudden switch to online, implementing new learning materials and strategy - People development & training: mentoring, preparing for competitions, conventions
Recruiting Consultant @ DESIGUAL
Barcelona, Cataluña, España
International Recruitment Consultant @ Talent Search People
Barcelona, Catalonia, Spain
My responsibilities include: - Recruitment for retail positions across Europe - Responsible for the full cycle recruiting process of different multilingual profiles. (Client meetings, sourcing, candidate screening). - Recruitment coordination of large scale projects. - Team Management and training for new Interns. - Client Relationship Management. - Reporting. - Direct search, recruitment 2.0 and headhunting. - Guidance to candidates and clients
Inhouse International Corporate Recruiter @ American Express Global Business Travel
Barcelona Area, Spain
Team Leader Customer Service @ FloraQueen
• Work distribution and monitoring a team of 6 agents - Daily meetings • Mentoring/coaching - Preparing team shifts and schedules - Recruitment of temporal agents and interns - Providing training - Communication with other departments - Handling internal and external escalations - Support in claims handling - Administer quality and performance, feedback to associates - Substitution of the team manager if not present
Customer Service & Social Media Specialist @ FloraQueen
• Managing orders in mainly German speaking market, controlling budget of orders - Close contact with clients and providers in Europe and around the world by phone and emails in German, English, Spanish and Dutch - Handling queries and issues that may arise during the process of buying a product and after the delivery - Recruiting new providers in the European market - Sales - placing orders with the clients on the phone - Social media agent – responsible for contact with clients in Facebook and Twitter (English and German domain)
Project Manager @ TransPerfect
• Coordinate activities of translators, editors, contractors and other professionals engaged in a translation process for the medical industry - Assign projects and work closely with clients and functional area leaders to determine deliverables and schedules - Track project schedules, maintain project records and adjust as priorities shift - Ensure that documentation is controlled and produced according to specifications and quality system requirements
Translating & Education @ Allianz Worldwide Care
• Translating of medical invoices from German and Dutch into English in a project for NATO - Giving private classes of German and English language
Callcenter Agent @ Competence Call Center
Bratislava, Slovakia
• Call center agent for T-Mobile, Ryanair and Tele.ring • Business communication in English and German - Customer service, Help desk
Administrative Assistant Intern @ Bank Austria Creditanstalt d.d. Ljubljana
Vienna, Austria