Andrej Kothaj

• Built the team’s first data & KPI framework, enabling measurable productivity tracking and performance transparency. - Created actionable insights for the sales team by analyzing volume and types of client requests, improving prioritization and resource focus. - Designed a 3‑level career path that stabilized operations, improved retention, and supported internal promotion. - Launched and maintained customer satisfaction surveys, establishing a continuous improvement loop. - Improved team morale through clearer structure, transparent KPIs, and better communication. - Created a team knowledge base and initiated team‑wide contribution, improving onboarding and service consistency. - Successfully oversaw a major clients migration from one platform to another, coordinating timelines, communication, and data integrity across teams.

• Built and led one of the best‑performing teams, consistently delivering green performance metrics - Achieved strong long‑term customer satisfaction results - Developed talent successfully—50%+ of team promoted within 2 years - Created an open, high‑engagement culture with clear goals and accountability - Known for data‑driven productivity analysis across my team and peer teams - Enabled team growth to the point of supporting and mentoring other teams

• Led marketing strategy and execution across social and print channels, strengthening brand visibility and customer engagement - Owned end‑to‑end event planning and delivery, ensuring seamless operations and high attendee satisfaction - Helped scale a fully self‑sufficient business operating without cultural grants or external funding - Contributed over 5 years to 2,000+ events, 59,000+ guests, and 700+ clients - Supported daily operations representing 45,000+ hours of team effort - Developed pricing strategies and maintained strong customer relationships to drive sustainable profitability - Enabled measurable social impact, supporting NGOs through €33,000+ in in‑kind support and preferential pricing

OSS Delivery and Hypercare specialist for temporary project

• Managed B2B administration tasks for Central and Eastern Europe, ensuring seamless customer fulfillment. - Provided technical service support and extended warranty assistance to enhance customer satisfaction. - Supported the sales team at IBM Bratislava with administrative tasks and customer inquiries.

• Managed B2B administration tasks, including customer service support and price calculations for clients. - Provided direct contact with customers and sales representative support, enhancing client relationships. - Supported CEO's administration tasks, ensuring smooth operations and efficient communication within the company.