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Lead Technical Writer

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic.
flexi
The FLEXi factor is appreciated, for example, by working mothers with small children, project managers or students.
technical writing
team leadership
Location:
homeoffice
Work time:
flexible
Job type:
Full-time
Collaboration:
permanent
Salary:
from 1700 € / mon
Last update: 16. 1. 2024

Job description

The Documentation Team is responsible for organizing and maintaining knowledge about our product. This includes documenting various product features and putting together business use cases, enabling our clients to use our platform solutions independently. Used as a centralized source of truth by our clients, partners, prospects, and consultants, our documentation is essential for supporting our scalability and efficiency. With around 8,000 pageviews/day, it gets more pageviews than our main website. Just the Engagement portion of the docs gets around 4,000 pageviews/day.

Led by Jan Gercak (Knowledge Manager) and Christian Baerend (VP of Product Insight and Design), you will drive a key strategic initiative in a complex multinational environment across different departments (Product, Client Services, and Sales). We are paving Bloomreach's way to IPO and you can help us shape this ambitious vision.

As a Lead Technical Writer, your job will be to:

  • Manage knowledge: Create and centralize knowledge - including features, business cases but also technical API documentation. 

  • Lead a team: Mentor and empower the Engagement Docs team to support overarching Engagement product and company goals.

  • Drive communication excellence: Maintain and continuously improve the highest communication standards.

  • Collaborate with experts: Cooperate with Product, Sales, Clients Services, and Support to improve documentation based on the departments’ feedback. 

  • Enable our users: Enable our clients, partners, and internal employees to execute more tasks independently in our products.

What else you might like about this role:

  • Learn a lot and quickly! Explore the ins and outs of the Bloomreach product and the e-commerce industry. You will also be exposed to experienced and accomplished leaders and our residential communications coach Ivo Vecera.

  • Managing stakeholders across several teams. The Lead Technical Writer will be take part in cross-departmental projects and will need to influence stakeholders to succeed. 

  • Consulting-like experience: You will hone your problem-solving and structuring skills on a regular basis and you will have to quickly grasp difficult technical concepts.

  • Responsibility for the team: You will share both difficult but also rewarding moments of growth and accomplishment with the team. These are the challenges and joys of leading a team :)

  • Active exposure to strategic initiatives such as product development and partner onboarding.

  • Your work will be used directly by our clients, partners and Bloomreachers, ultimately contributing to our clients’ and platform’s success.

  • Bloomreach is a community of friendly, welcoming, and motivated people and you can become a part of it.

Who are we looking for

  • Drive and ambition: You love to tackle new challenges, the bigger the challenge the bigger the motivation to make it happen and learn something new.

  • Excellent written command of English: Your English is on a native level and you can clearly communicate the most complex ideas. 

  • Clear communication and team player spirit: The ability to communicate concisely and convincingly in a way that demonstrates clarity of underlying thought. Prior experience with cross-functional work in a highly collaborative environment is a plus.

  • Management/Leading experience is a plus. You have experience leading a team, setting team goals, training, and empowering team members to deliver on their objectives.

  • Documentation and/or copywriting experience is a plus. You have written feature documentation, user guides, and release notes. You are familiar with documentation tools and processes.

  • Basic understanding of HTML, CSS, Jinja, and Javascript is a plus. You may not need to do any coding yourself, nor is it an application requirement, but familiarity and understanding of website mechanics will come in handy.

Why should you choose us

We’re looking for a Lead Technical Writer who will lead our Engagement Docs Team - working from anywhere in Slovakia/Czech Republic for a competitive salary reflecting their motivation and skills (starting monthly from EUR 1,700 + other benefits) with offices available in Bratislava and Brno.

Are you up for the challenge?

Language proficiency

  • English - C2 - proficient

Skills

  • communication - advanced
  • copywriting - beginner
  • documentation - beginner
  • technical writing - beginner

Details

Start date

ASAP (by agreement)

For whom

  • A recent college graduate
  • Young professional (work experience up to 3 years from college graduation)
  • Professional

Supervisor

About organization

Bloomreach

Bloomreach is the leader in commerce experience™. We are currently valued at $900M, after a $150M investment and acquisition of Exponea, the #1 CDP on G2crowd. Our flagship product, Bloomreach Experie..
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