Dominika Žačoková

- Initiated and led the API integration project with Adidas, automating data synchronization and eliminating manual data entry for this segment. - Managed the end-to-end product lifecycle for a portfolio of 250+ global brands, including Adidas, Garmin, Salomon, Scott, Orbea etc. - Automated data workflows using Power Query, replacing legacy VLOOKUP formulas and reducing the time required to process large-scale datasets. - Developed a systematic mapping process for supplier references (EANs) to internal IDs, enabling automated renaming and bulk downloading of product images. - Streamlined "Time-to-Market" processes by sourcing missing marketing assets to move products from "deactivated" to "online" status for immediate sale. - Led the onboarding and communication for new international suppliers, providing technical guidelines to ensure data consistency across the B2B platform. - Supervised and audited the work of external teams (Outsource/India) to maintain database integrity and ensure adherence to internal data standards.

- Participations on Erasmus+ internship for first 3 months - Managed the end-to-end visual content workflow, including product photography and subsequent image post-production using Adobe Photoshop. - Assisted Key Account Managers with product catalog management and web content optimization

- Client Acquisition & Sales: Actively engaged potential and existing clients via telephone to proactively offer and sell core banking products, primarily focusing on loans and credit facilities. - Appointment Management: Successfully scheduled and coordinated appointments for clients at local branch offices, serving as the critical link between tele-sales and branch service teams. - Service Expansion & Upselling: Managed complex client requests and identified opportunities to provide expanded financial services or product upgrades to improve client portfolio value. - Marketing & Brand Support: Provided essential support to the Marketing Department, ensuring the company's image was professionally reflected in all client interactions and communications. - Internal Training & Development: Contributed to team readiness by completing necessary staff training to maintain up-to-date product knowledge and operational skills. - Strategic Input: Participated in the creation of internal outlines or proposals that served as the foundation for a Business Plan (e.g., process improvements within the contact centre).

- Game Management and Execution: Efficiently and accurately deal and operate a variety of casino games, typically including Roulette, Blackjack, Baccarat, and Poker variants, following strict house rules and regulatory requirements. - Wager Processing: Handle all monetary transactions at the table, including exchanging cash for chips, validating payouts, and collecting losing bets with precision and speed. - Service and Client Relations: Maintain a welcoming, engaging, and professional atmosphere at the gaming table, interacting with patrons to enhance their overall gaming experience while strictly adhering to service standards. - Compliance and Integrity: Monitor all gaming activity to ensure compliance with gaming regulations, identify any irregularities, and immediately report suspicious behaviour or disputes to the Pit Boss or Shift Manager. - Equipment and Inventory Control: Ensure the security and proper functioning of all gaming equipment (cards, chips, dice, wheel) and conduct essential checks and inventories at the beginning and end of each shift. - Communication and Teamwork: Maintain clear and constant communication with other team members, floor supervisors, and security personnel to ensure the smooth operation and security of the gaming floor. - Dispute Resolution: Skillfully and diplomatically manage and resolve minor disputes or disagreements related to the game, escalating complex issues according to established protocol.