Customer Success Associate

Trama is a VC-backed LegalTech startup reshaping brand protection globally by providing access to high-quality, affordable IP services. Our HQ is in Slovakia, and after filing 5,000 trademarks in 25+ countries, we are expanding our physical presence to the UK and US. We aim to become the leading tr
customersupport
english
Location
Bratislava
Start date
ASAP (by agreement)
Type of job offer
Full-time permanent employment
Monthly salary
Finálna mzda závisí od skúseností kandidáta
from 1300 €

Job description

About the position  

As a fast-growing legal-tech company, our goal is to make clients feel satisfied and offer them the best possible user experience.

We are looking for a very well-organized individual who will become a part of our customer support team and help us manage our customer's queries. You will guide customers through the trademark registration process and closely work with the legal team, contributing to our goal to provide the best customer experience. Previous experience in the legal field would be an advantage but is not a must. We will help you with the onboarding process, and you will get all the support you need from us.

Your responsibilities

  • Help our customers understand the trademarking process and the importance of brand protection and thus will have an essential role in sales.

  • Proactively communicate with potential customers, answer their calls and emails professionally and provide clients with great customer support.

  • Keep records of customer interactions, details of inquiries, complaints, comments, and actions taken.

  • Be the partner of our legal team to provide comprehensive legal advice, from thorough trademark research, through strategy design to dispute resolution.


Who are we looking for

  • Customer-oriented with great communication skills and sales-oriented mindset

  • Good problem-solving skills, process-oriented mindset, and good task management 

  • Ability and interest in resolving customers’ concerns and answering customers’ questions

  • Previous experience with customer service (nice to have, not a must)

  • Good English in speaking and writing (C1 level)

Why should you choose us

  • Support in your professional growth, detailed feedback, and mentoring

  • Being part of a disruptive force in the legal field with a unique culture 

  • The competitive benefits package includes perks such as:

    • Free lunch

    • Unlimited paid sick days

    • Flexible working hours & remote work

    • In-house events and company retreats

    • Employee stock options 

Language proficiency

  • - English - C1 - advanced

Details

  • Young professional (work experience up to 3 years from college graduation)
  • Professional
  • A recent college graduate

About organization

The Brand is one of the most valuable assets of any business. Unfortunately, many entrepreneurs struggle to protect it.Trama is a VC-backed LegalTech startup reshaping brand protection globally by pro..
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