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Technical Support Engineer

technical support
customer support
Location
Remote work (online)
Start date
ASAP (by agreement)
Type of job offer
Full-time permanent employment
Monthly salary
depending on experience + quarterly bonuses
1800 - 2500 €

Job description

🚀 Fast-growing SaaS scale up

🌍 Hybrid or 100% remote work from Europe or similar time-zone possible

🏠 Offices in Malaga, Prague, Bratislava

🌴 Unlimited Paid Time off

📝 Full-time / Contract

We are looking for a skilled Technical support engineer to join second-line support. In CloudTalk Support, we are not getting the same questions every day. You can expect that every ticket will bring you a completely new challenge and opportunity to solve problems you never encountered before. Every day is a chance to learn something new. 

What you’ll do:

  • Investigate, diagnose, and recommend solutions for complex technical issues. 

  • Troubleshoot, debug and determine steps to reproduce faulty behavior. 

  • Answer technical support requests via ticketing system and if needed escalate tickets to the third line of support.

  • Work closely with engineering and first-level support. Communicating your findings with the involved parties is an essential part of this role.

Who are we looking for

What we are looking for:

  • You enjoy doing support and investigating technically challenging issues. We are looking for someone who has at least 1 year of experience in a similar position.

  • You are a creative problem-solver who can easily make decisions and prioritize tasks in a fast-changing environment

  • Your technical skills are advanced, which means you can read and interpret logs (Sentry, Elastic, Datadog, etc.), and you understand Rest API and network responses.

  • You are good with data and proficient in SQL, which enables you to perform analysis of technical issues on large datasets.

  • You have a basic understanding of programming language (doesn’t matter which one).

  • You are excellent at (written) communication with both technical and non-technical people.

Nice to have: 

  • Experience in the SaaS industry or previous work with communication platforms and CRMs (e.g.Hubspot, Salesforce, Zendesk, Intercom).

  • Experience as a software developer.

  • Experience with NoSQL databases.

Why should you choose us

What you'll gain:

  • Experience in SaaS industry by working with international clients and key players in call centre area such as Glovo or Revolut.

  • Improve your “techno-functional” ability to work hands-on with technology and demonstrate product.

  • Improve your business and communication skills with the assistance of Cloudtalk communication coach.

  • Hands-on experience with industries favorite CRMs and software solutions such as Hubspot, Salesforce, Zendesk etc.

  • Improve your knowledge of industry best practices within development, software integration and business and sales strategy.

Why you’ll love it here:

  • New benefit: Unlimited paid time off :-)

  • You’ll be part of a great team building a world-class product

  • Hybrid setup: you choose whether you want to work from our offices (Bratislava/Prague/Malaga) or completely remote

  • Flexible working hours

  • Your own MacBook

  • Quarterly bonus depending on the performance of the company

  • Referral bonus up to 3000 euros

  • Team buildings and workshops

  • Communications coach

  • Birthday book of your choice

  • Language courses

  • Company merchandise

  • We try to give back to the community by sharing our expertise whenever we can – Take a look at our blog for more info

  • External Referral Program – Recommend a developer to people@cloudtalk.io and get a new MacBook (2000 eur value) after 3 months probation period 

Language proficiency

  • - - C1 - advanced

Skills

  • - API - upper intermediate
  • - SQL - upper intermediate

Details

  • Young professional (work experience up to 3 years from college graduation)
  • Professional

Supervisor

LinkedIn Profile

About organization

The story of CloudTalk began in 2018 in Slovakia when its co-founders created a product which they believed had a global potential. Fast forward to 2021 CloudTalk app is used by hundreds of customer s..
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18. Feb 2022