Under the overall guidance of the Head of Office (HoO) in Bratislava and the direct supervision of the Migration Information Centre (MIC) Manager and Coordinator for Community and Outreach Services, the incumbent will be responsible for community and outreach services of the IOM Migration Information Centre (MIC), supporting inclusion of migrants in Slovakia.
Core functions / Responsibilites:
Provide interpretation for effective communication between IOM staff and migrants, including during individual / group sessions, activities, assistance provision.
Facilitate communication, through interpretation and/or translation, in a spoken or written language understood by the migrant, between the migrant and relevant institutions.
Provide information to the representatives of host country institutions to better comprehend the perceptions of migrants. Act as a community mediator during migrants’ adjustment periods to their new environment.
Liaise with Slovak authorities on behalf of newly arrived migrants.
Deliver one-to-one advice to migrants on practical issues relating to life in Slovakia including rights and obligations, institutions, and access to education and health and social services.
Support in translating information materials/ documents and other needed information used for individual and/ or group activities in the migrant communities.
Provide inclusion support to migrants including coordination and development of community outreach services in selected regions;
Develop and organize outreach activities, including community events, workshops, appearances and other communication opportunities;
Establish and/or maintain contacts with migrant communities and acts as community / cultural mediator;
Establish cooperation with local and regional institutions, relevant governmental, non-governmental entities as well as other international organisations and local NGOs on project activities;
Provide case management and advise on further outreach activities related to social and labour inclusion of migrants;
Prepare records on individual cases, performs case management and maintain client’s folders;
Monitor and update MIC website, including insertion of updates, newsletters, social media posts/blogs;
Prepare various visibility materials in form of presentations, photos, articles, short films or others;
Assist in the preparation of periodic and final reports to the donor, including filing and preparation of supporting documentation and in overall planning, coordination, implementation and monitoring of project activities;
Compile, summarize, analyse, and present information/data
Gather and archive data, information and supporting documentation necessary for the project implementation;
Perform other related duties as assigned
Required Qualifications and Experience:
High school diploma from an accredited academic institution with at least 4 years of relevant experience, or
Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law, Economics, Business Administration, or related fields from an accredited academic institution with at least 2 years of relevant experience
Experience in community outreach or similar field work;
Experience in working with communities, governments, civil society and the private sector;
Experience in cultural mediation or similar is an advantage;
Experience in working with migrants, migration management, and international migration issues is an advantage;
Experience in social, labour and migration law of the Slovak Republic and human rights law is an advantage
Fluency in English and Slovak is required. Working knowledge of Ukrainian and/or Russian is highly desired.Fluency in other official IOM languages (Spanish, French) is an advantage.
Strong interpersonal and public speaking skills with a commitment to provide respectful, culturally - competent communication, including an awareness and acceptance of cultural differences;
Knowledge of diverse cultures and environments; and the skills to adapt communication skills to fit cultural context;
Good negotiation, analytical and organisation skills;
Strong written and verbal communication skills and ability to effectively communicate with a team.
The incumbent is expected to demonstrate the following values and competencies:
Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 1:
Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
IOM is committed to a diverse and inclusive work environment.
Applications are welcome from first- and second-tier candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this vacancy, the following are considered first-tier candidates: Internal candidates.
Second tier candidates include: All external candidates.