Vladimir Suttner

Description: Taking complete care of the Operations department

Essential Job Functions:

Leading the Operations department, consisting of a Financial and BO Manager, Admin guru, Developer and IT infraction supervisor, consulting a lawyer on legal matters

Other duties:

Ensuring the effective operation of the National Office and its processes Providing process support to the team of program managers Overseeing the creation of content and methodology for training sessions Maintaining regular communication with the team of trainers Coordinating and managing the licensing process Overseeing all email communication related to licensing Drafting internal directives and improving process efficiency Hiring and supervising the onboarding of new team members at the National Office Coordinating regular communication with payroll processors, accountants, auditors, and a lawyer for revision of legal documents and procedures Supervising the development of digital tools for automation, business expansion, IT support, adherence to GDPR regulations, work safety, and HR Supervising the setup of incentive and commission structures Overseeing the logistical setup for training, managed by the event manager Supervising the preparation of materials for accounting and the HR agenda by the Financial and Backoffice Manager Collaborating with program managers to expand and provide training to teams of trainers Participating in creating a strategy for the development of teachers involved in the program Assisting the event manager with internal communication and the organization of ceremonial events Assisting in the setup and operation of a CRM system

Language: English / German / Slovak Branch: Informal education

Description: Taking complete care of the relationship between customer and company

Essential Job Functions: Operating as the lead point of contact for any and all matters related to customer

Building and maintaining strong, long-lasting customer relationships Taking part in customer account management, including negotiating contracts and agreements to maximize profit

Company Language: English / German / Slovak Branch: Microwave Measurement and Application

Description: Taking complete care of the RUCIS region on behalf of the Incentives and Commissions department. (RUCIS: Azerbaijan, Armenia, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Uzbekistan, Ukraine)

Essential Job Functions:

Monthly tracking and calculation of sales achievements and commission payout Education and communication of the sales commissions process towards the sales team Ensuring timely output of sales reports for management review Maintenance and improvement of the reporting & commission process for effective management planning

Other duties:

Reporting (reports and meetings with management)

Center excellence (improvement and implementation of new processes as an ongoing task) Escalations (main point of contact for escalations and complains) Presentations (creation of detailed presentations) Performance Reviews (weekly, monthly and yearly performance reviews and appraisals with management) Performance analysis of previous Qtr

Reviews of strategy for the next Qtr (with GM and regional sales) Proposal of new sales plan

Sales plan reviews with COE, CFO and HR Sales plan communication to sales team Regional breakdown of budget/quota to territory/BU/Segment/Country Tracking of the quota distribution/acceptance status within sales team Training of sales mgrs/reps to publish/accept quota in system Collection of measurement reports Attainment and CPS calculation/adjustment

Attainment feedback and confirmation within sales team Monetary Adjustments Special Case handling(quota update, attainment adjustment after cutoff, etc.) Other communications with various stakeholders (sales ops, finance, HR, etc.)

Company Language: English / German / Slovak Branch: IT

Description: Management of key accounts.

Essential Job Functions: Responsible for achieving corporate income targets. Devising and implementing creative profitable relationships, engaging new customers, monitoring progress and evaluating benefit. Acting as the day to day manager and central point of contact for the partnership, ensuring the strategy is fully implemented and partnership well serviced. Ensuring that proper procedures are followed to meet quality standards and maintain account profitability. Providing two-way communications between client and company. Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. Acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

Other duties: Reporting (reports and meetings with senior management on GTS and customer site) Center excellence (improvement and implementation of new processes as an ongoing task) Escalations (single point of contact for high severity customer escalations and complains) Customer Satisfaction (responsible for a high customer satisfaction rate implementation of action plans for improvement of the customer satisfaction) Presentations (creation of detailed presentations for GTS senior management and clients) Performance Reviews (weekly, monthly and yearly performance reviews and appraisals with management)

Company Language: English / German / Slovak Branch: Telecommunications

Description: Management of major wholesale accounts.

Essential Job Functions:

Responsible for handling and performing highly specialized accounting duties as well as management of strategic accounts. Responsible for recording revenues, expenditures, assets and liabilities. Ensuring that proper procedures are followed to meet quality standards and maintain account profitability. Providing two way communications between client and company.

Other duties:

Reporting (reports and meetings with senior management on GTS and customer site)

Center excellence (improvement and implementation of new processes as an ongoing task) Escalations (single point of contact for high severity customer escalations and complains) Customer Satisfaction (responsible for a high customer satisfaction rate implementation of action plans for improvement of the customer satisfaction) Presentations (creation of detailed presentations for GTS senior management and clients) Performance Reviews (weekly, monthly and yearly performance reviews and appraisals with management)

Company Language: English / German / Slovak Branch: Telecommunications

Description: Managing a Team of 32 team members in an IT Service Desk (shift plan, complains, leavers process, new starters, team meetings) Interviews and recruitment (creation of the recruitment and interview process. Recruited and interviewed the whole staff for a Service Desk with 92 employees over a period of 5 months) Knowledge transfer (knowledge gathering and knowledge transfer for a new customer, coordination of the knowledge implementation team – project management in cooperation with customer senior management and CSC project management) Go-Live (part of the transition team for the largest customer implementation in about 50 years company history) Reporting (reports and meetings with senior management on CSC and customer site)

Center excellence (improvement and implementation of new processes as an ongoing task) Escalations (single point of contact for high severity customer escalations and complains) Training (creation of training plans and training material, delivering core process training) Customer Satisfaction (responsible for a high customer satisfaction rate of min. 90%, implementation of action plans for improvement of the customer satisfaction) Presentations (creation of detailed presentations for the team, CSC senior management and clients) Performance Reviews (weekly, monthly and yearly performance reviews and appraisals with management and team members)

Company Language: English / German / Czech Branch: IT Outsourcing

Description: Micromanaging a Team of 8 team members in an IT Service Desk (shift plan, complains, new starters, team meetings, deputy of Team Lead) Improvement plan coordination – Quality improvement plan and assessment plan coordination in

cooperation with customer senior management and CSC project management Reporting (reports and meetings with management on CSC and customer site)

Center excellence (improvement and implementation of new processes as an ongoing task) Escalations (RCA, reporting and analyzing of high severity customer escalations and complains) Training (creation of training plans and training material, delivering core process training) Presentations (creation of detailed presentations for the team) Performance Reviews (weekly and monthly performance reviews with team members)

Description: 1st and 2nd level helpdesk representation, communication with customer, providing 80 or more percent of first call resolution. WFM / QM : Work Flow Monitoring, Queue Management (coordination of resolution process, root cause analysis in case of lost SLA, communication with Queue managers)

Knowledge transfer (knowledge gathering and knowledge transfer within the company as a part of the outsourcing process, coordination of the knowledge implementation team)

Reseller of Apple Macintosh, Cannon, Belkin, Lacie, Harman/Kardon, Bose and other products.