Veronika Michálková

IT Analyst | Application Support & Implementation | QA

• UAT
• Functional Documentation
• Data & Process Understanding | Software Engineering StudentI study Software Engineering part-time and I am looking for a full-time opportunity in IT Analysis, Application Support, Implementation, QA, UAT, Functional Documentation and other user-focused IT roles. I enjoy understanding business needs, analysing requirements, improving processes and helping translate user needs into technical solutions.I am not a typical junior without work experience. I bring a background in customer care, technical support, communication with users and solving real problems. I know what it means to work under pressure, understand user needs, look for the real cause of a problem and translate user issues into something a technical team can work with.My interest in technology did not start with school. It started much earlier — through real situations where I had to figure things out by myself. I worked in a family business from a young age, repaired a laptop display at 17, fixed a phone display by following a tutorial, and even worked on a car carburetor when most people would simply call a service.These experiences shaped the way I approach problems today: I do not wait for perfect conditions. I observe, search, test, try, make mistakes, learn and keep going until I understand what is happening.My background combines IT analysis, customer care, technical support, software testing and project work with application logic, data and system behaviour. This helps me analyse business requirements, communicate effectively with users and developers, and look at applications not only from a technical point of view, but also from the perspective of real people using them.I am interested in roles where I can combine communication, analytical thinking, user support, testing, documentation and understanding of how data, processes and application behaviour work behind the system.More about me, my projects and my work journey:verocknika.github.ioSome GitHub repositories are public, others are available on request.

Chcem získať prax v testovaní softvéru a analytike, pracovať na reálnych projektoch a rozvíjať svoje technické aj analytické zručnosti. Mojím cieľom je budovať kariéru v QA a prispievať k zlepšovaniu kvality digitálnych riešení.