Manage end-to-end B2B client accounts and 100+ international order lifecycles monthly within SAP ERP with 99% data entry accuracy, ensuring total master data integrity. Resolve high-priority inquiries and commercial blockages across the EMEA region through effective data analysis under pressure, maintaining 95% service quality KPIs. Optimize supply chain delivery and cross-functional communication from initial order entry to destination, overseeing pre-billing validation to eliminate invoicing friction. Initiated a strategic partnership with a non-profit organization, successfully securing a grant and boosting corporate CSR impact.

Running my own creative brand specializing in custom handmade jewellery.

Managing the end-to-end customer journey, from design and production to e-commerce operations on Sashe.sk. Balancing artistic creation with operational efficiency, inventory management, and client communication. Accepting custom commissions based on project availability.

Managed open Purchase Orders (POs) and contract balances in SAP, driving alignment and proactive stakeholder management to ensure seamless financial and commercial service. Prepared, reviewed, and audited comprehensive commercial document sets for customs and financial compliance. Facilitated regional sales growth by coordinating product sampling processes and assisting with new international vendor accreditation. Handled customer complaints, managed product returns, credits, and debits, directly maintaining healthy corporate cash flow and customer retention.

Targeted Parent-to-Child Flow:  Redesigned the interaction flow by focusing on the mother (persona Zuzka) as the gatekeeper, eliminating onboarding friction to ensure a seamless hand-off of the hiking story from parent to child.

Map Navigation & Architecture Overhaul:  Conducted usability testing to simplify the cluttered, map-based interface, transforming abstract structures into an intuitive, step-by-step hiking guide for families.

Cognitive Load Reduction in UI:  Replaced text-heavy logic and overwhelming choice structures with clear visual cues and separated storytelling elements from interactive controls to boost kids' exploration behavior and task completion.

Omnichannel Product Expansion:  Engineered a robust narrative and progression logic that validated the core product strategy so effectively it successfully transitioned from a mobile app into the physical book "Knižočka do Batôžka".

Full-time focus on family management and personal development. Concurrently founded and managed the independent creative brand "Bluesawan" on the Sashe e-commerce platform, handling end-to-end branding and customer operations. Actively upskilled in User Experience (UX/UI) through comprehensive professional courses, developing strong capabilities in user research, usability testing, and digital product design.

SAP Order Management: Coordinated and managed high-volume logistics orders within SAP, ensuring data accuracy and timely processing. Logistics & Documentation: Managed transport orders and prepared essential export and transfer documentation for international shipments. Production Planning: Assisted in developing production plans and conducted feasibility checks to ensure order fulfillment and supply reliability. Analytics: Processed sales statistics to assess supply chain performance and optimize operational efficiency.

Order & Invoicing Operations: Streamlined the end-to-end administration of customer orders, managing high-volume data processing, procurement tracking, and inventory alignment. Billing & Commercial Documentation: Generated, audited, and managed critical delivery notes, commercial invoices, and transfer documents, ensuring 100% compliance and eliminating billing friction. Stakeholder & Vendor Coordination: Acted as a key operational liaison between sales specialists, suppliers, and purchasers to proactively resolve supply chain bottlenecks and maintain efficient workflows. Data Integrity & System Precision: Operated internal inventory and administration databases with high precision, ensuring error-free data entry and flawless documentation for all business transactions.

Event & Project Logistics (ShowIT): Coordinated end-to-end operational logistics for the ShowIT IT conference, managing participant data and ensuring a seamless experience for hundreds of tech professionals. Database Management & Operational Rigor: Managed complex corporate training calendars and internal master databases, maintaining 100% data accuracy, scheduling reliability, and system alignment. Omnichannel Customer Support & CRM: Delivered high-standard customer care across multiple communication channels, efficiently resolving client inquiries and maintaining precise contact documentation. Content & Digital Administration: Maintained digital website structures, training schedules, and promotional content to support overall course delivery and brand consistency.

Customer Lifecycle & Revenue Growth: Managed the end-to-end client journey, optimizing bookings, rental engagement, and retention strategies to maximize occupancy and lifetime value across the property portfolio. Customer Experience (CX) & Web Optimization: Audited and updated digital touchpoints and website content with a focus on usability, streamlining the reservation flow to reduce drop-off rates and improve overall CX. Operational Billing & Data Integrity: Administered the property reservation engine, commercial contracts, and invoicing for multiple units, maintaining 100% data integrity and frictionless customer billing operations. Cross-functional Collaboration: Partnered with external agencies, design teams, and local stakeholders to deliver cohesive marketing collateral, ensuring strict brand consistency across all channels.

Operational & Office Management: Orchestrated daily front-desk operations, stakeholder onboarding, and workflow improvements over a 3-year tenure, ensuring a seamless experience for B2B partners and visitors. ERP & Data Systems Expertise: Maintained and audited high-priority business and master data within IS QI and Abra ERP systems with 100% precision, supporting smooth cross-departmental operations and financial reporting. Executive Support & Account Logistics: Optimized time-management matrixes, scheduling, and operational tracking for the CEO, coordinating high-stakes meetings and partner communications with top-tier efficiency. Multi-channel Client Communication: Managed high-stakes correspondence and client support in multiple languages, handling official documentation, NDAs, and contracts with strict compliance.

Administrative Support:

Managed high-volume postal correspondence and document archiving, maintaining strict organizational standards within a government data environment.

• Educational Support & Mentoring:

Provided personalized English language tutoring for 6 years, successfully preparing students for graduation exams (maturita) and improving their conversational fluency.

• Communication & Planning:

Developed tailored lesson plans and simplified complex grammar concepts to ensure effective learning and student progress.

• Direct Customer Engagement: Delivered high-quality customer care in a fast-paced retail environment, providing expert information on telecommunication products and services.

• Point-of-Sale (POS) Operations: Managed cash desk transactions and financial reconciliation with high attention to detail.
• Merchandising & Inventory: Coordinated goods acceptance and the strategic arrangement of promotional materials to optimize store presentation and customer flow.

Leadership & Mentoring:

Led weekly creative and educational activities for groups of children, fostering a supportive environment and personal growth. Event & Camp Management:

Coordinated logistics and program schedules for summer camps and community events held at the Mariánska sála cultural center. Community Engagement:

Collaborated with a team of volunteers to organize large-scale local events, demonstrating strong teamwork and organizational skills.

Production Support:

Assisted in high-volume print runs, ensuring efficient material preparation and final product sorting. Quality & Data Control:

Maintained accurate inventory lists in computer databases and conducted quality checks to minimize waste. International Experience:

Successfully adapted to a fast-paced UK production environment, communicating effectively in a multilingual team.