Manager - specialist role with focus on establishing process for Order Entry/Logistics claims and set-up of temporary claims tracker

Daily processing and investigation of Order Entry/Logistics claims

Prepared monthly reports for Senior Manager

Collaboration with cross-functional teams (Order Entry, Logistics, Sales) to identify recurring errors and root causes to reduce customer claims

*Successful dispute and negotiation of pay-back on aged claims on top global customer account (+$50M turnover): $800K, +50% of the total open claims paid back (in cooperation with Sales Key Account Manager)

Credit & Collections (AR) manager role with broad scope: Billing, Credit, Collections, Cash Application, Deductions (claims & disputes), Accounting (accruals/reserves) - Managing team of 8 people / 4 regions, Reporting to Senior Manager C&C

Order-to-Cash process management to minimise credit exposure and maximise cash inflow (reduce DSO, overdue items)

KPI & targets set-up, optimisation of workload and work effectiveness of the team

Identification and recommendation of actions concerning overdue accounts & resolution of aged debt queries

Credit checks & risk assessment on new and existing customers

Approvals according to the company GAM & control of transactions and processes in accordance with process rules

Month-end closing activities: billing completeness check, accruals/reserves journal posting

Regular reports / review (M/Q/Y): AR Aging Report, Scorecards, Cash Flow, Unbilled Deliveries, Bad Debt report, Allowances continuity schedule, Allowances (accruals/reserves) reports and reviews

Cooperation with other teams (Order Entry, Logistics, Finance/Accounting, Sales) to identity and eliminate recurring errors (order entry, logistics, account set-up, pricing, etc.) to minimize customer claims

Audit - cooperation with internal and external auditors to complete audit requirements

Credit & Collections (AR) Team Leader role with broad scope: Billing, Credit, Collections, Cash Application, Deductions (claims & disputes) - Leading team of 6 people / 4 regions, Reporting to Senior Manager C&C

Order-to-Cash process management to minimise credit exposure and maximise cash inflow (reduce DSO, overdue items)

KPI & targets set-up, optimisation of workload and work effectiveness of the team

Identification and recommendation of actions concerning overdue accounts & resolution of aged debt queries

Credit checks & risk assessment on new and existing customers

Approvals according to the company GAM & control of transactions and processes in accordance with process rules (claims/credit notes)

Month-end closing activities: billing completeness check, accruals/reserves posting - Regular reports / review (M/Q/Y): AR Aging Report, Scorecards, Cash Flow, Unbilled Deliveries, Bad Debt report, Allowances continuity schedule, Allowances (accruals/reserves) reports and reviews

Audit - cooperation with internal and external auditors to complete audit requirements

AP/Incoming invoices booking

VAT reports for EU entities of Spin Master (SM Luxembourg, Netherlands, Germany, Slovakia)

EC Sales List & INTRASTAT NL reports

P&L reports for Finance Managers (monthly)

Intercompany settlement & reconciliation (financial reconciliation between all SM entities worldwide), Intercompany interest calculation

Company credit cards expense reports

Marketing expense reports for Sales team

Billing - Customer credit control & Order release

Cash application – processing of incoming customer payments - Resolution of issues related to customer deductions/short payments

AR aging review - Identify, investigate and recommend action concerning overdue accounts

Analysis and resolution of customer claims – dispute unauthorized claims, process authorized and approved claims (credit notes for defectives goods, goods lost in transit, price corrections)

Daily communication with customers in French and English (e-mail, phone)

Analysis and resolution of customer claims – processing of authorized claims (Order Entry errors, Manufacturing errors, Logistic errors, Billing errors), disputes of unauthorized claims

Organising goods returns & replacement shipments (in cooperation with other depts.)

Invoice corrections / new invoice issuance

Daily communication with customers in French (e-mail, phone)