Alexander Wirdzek

■ Delivered global sales programs within the enterprise segment, from pilot to rollout across a network of exclusive distributors covering 200+ countries and territories ■ Worked with segment leadership to translate strategic priorities into executable programs and adapt them to different markets and partner environments ■ Introduced a structured process for capturing and evaluating market inputs from distributors, improving the quality of requests and enabling more effective prioritization ■ Supported the strategic accounts program by coordinating engagement with key enterprise customers across priority markets, and managed the Extended Support service, including complex exception cases

■ Managed a key enterprise account (∼$5M total value) within the global technology sector, including contract ownership, reporting, and coordination of change requests ■ Drove sales opportunities and supported existing deals related to the ESET Anti-Malware Software Development Kit (∼$1M annual value) by working with internal teams and partners to align customer requirements with available capabilities ■ Acted as the central point of contact for vendor evaluations, supporting regional sales teams by consolidating inputs from internal stakeholders and engaging with senior stakeholders (including CISO/DPO roles) to contribute to enterprise customer assessments covering cybersecurity, data protection, and broader regulatory requirements

■ Coordinated qualitative market research efforts with enterprise customers across key markets to collect, collate and evaluate direct product feedback. ■ Oversaw the collection and tracking of business requirements from the distribution network, later reviewed and prioritized for product backlogs. ■ Provided support for business development initiatives and temporarily acted as release manager.

■ Defined goals and strategy for selected B2B cybersecurity solutions (Windows, macOS, Linux platforms), worked closely with engineering teams to drive product development. ■ Gathered market problems and translated them into business requirements. ■ Created and maintained backlogs and product roadmaps. ■ Teamed with internal teams, including marketing, sales enablement, technical support and others, to launch new solutions to the global market.

■ Acted as product management's single point of contact for Orange Group, worked on worldwide cross-functional teams to implement a unified product suite. ■ Facilitated product board meetings with participation from C-level executives. ■ Maintained the product and services roadmap and executed updates to the product development and product life-cycle processes.

■ Ensured alignment with key stakeholders and contributed to strategic planning.

■ Led cross-functional teams to develop and launch notable products and services (product management and project management roles). ■ Managed the creation and rollout of new SIM cards for postpaid and prepaid customers. ■ Liaised with SIM card suppliers like Gemalto and Oberthur Card Systems, ensuring product quality and adherence to timelines. ■ Facilitated the planning and execution of text message campaigns aimed at promoting products and services to various customer audiences.

■ Provided or coordinated end-user support at Nokia offices in Bratislava (Slovak Republic), Bucharest (Romania) and Sofia (Bulgaria). ■ Managed local information technology suppliers in the aforementioned offices. ■ Coordinated purchase of hardware and software.

Regularly achieved high internal customer satisfaction scores, ranked among the top in IT support personnel in NOKIA offices across continental Europe.