Zlatica F. Bonab

- Deep Coaching Conversations: Facilitate personal growth and self-awareness through insightful coaching. - Mindfulness and Well-being Sessions: Conduct sessions to promote balanced and fulfilling lives. Work Discipline and Productivity: Enhance productivity with effective deep work techniques and strategies. - Specialized Coaching for PTSD and ADHD: Use therapeutic techniques and social work principles to support unique client needs. - Personalized Coaching Plans: Develop tailored plans to help clients overcome obstacles and achieve their goals. - Active Listening and Powerful Questioning: Create a supportive environment for self-discovery and growth. - Actionable Strategies and Sustainable Habits: Guide clients in developing long-term success and continuous improvement strategies.

- Operational Services: Deliver top-tier services to clients and internal partners, fostering collaborative engagement and protection. - Global Stakeholder Relations: Support and enhance global relationships, ensuring positive, collaborative interactions with internal and external stakeholders, including clients, custodians, consultants, regulators, and more. - Daily Task Accuracy: Ensure accurate daily task completion, minimizing errors through quality processes. - KPI/KRI Delivery: Meet customer contractual terms and take proactive measures to prevent failures. - Operational Transformation: Contribute to continuous improvement programs, ensuring milestone completion. - Risk Management: Manage personal risk through timely and accurate reporting of control attestations, risk events, and breaches, with a focus on quality and fraud prevention. - Operational Controls: Ensure adherence to controls to reduce errors and mitigate fraud, providing evidence of standards to management. - Client Assets and Money Handling: Ensure quality processing for client assets and money, with evidence provided to management.

- Financial Management: Managed and processed suppliers' invoices, ensuring timely payments and accurate financial records. - Bank Reconciliation: Prepared and maintained detailed bank statements, facilitating efficient financial tracking and reconciliation. - Supplier Communication: Acted as a liaison between the company and suppliers, supporting daily communication and resolving billing issues promptly. - Office Administration: Handled various administrative tasks, contributing to smooth office operations and effective workflow management. - Process Improvement: Implemented organizational strategies to streamline financial processes and enhance efficiency within the office environment.

- Technical Lectures: Delivered engaging and informative lectures on astronomy and related sciences, catering to diverse audiences and enhancing public understanding of complex topics. - Event Coordination: Played a key role in organizing major events such as the Science Festival and FullDOME Festival, managing logistics, schedules, and participant engagement to ensure successful execution. - Technical Support: Coordinated the use of technical devices and systems, providing hands-on support and troubleshooting to ensure smooth operation of planetarium shows and educational programs. - Customer Service: Provided exceptional customer service, addressing inquiries and assisting visitors, thereby enhancing their educational experience and satisfaction. - Team Collaboration: Collaborated with colleagues and external partners to create compelling programs and workshops, contributing to the institution's educational mission.