Technical Leadership & Support Act as the primary technical advisor for assigned accounts, ensuring customer satisfaction and retention. Provide expert guidance on product applications, engineering solutions, and industry best practices. Collaborate with internal teams, including R&D, engineering, and production,to resolve technical issues and drive product improvements.

Team Leadership Lead of multicultural teams from various areas in up to 50 members and 10 teams per project. Strong focus on delivery and operations management.

Account Management & Customer Relations Build and maintain strong relationships with key stakeholders at client organizations. Understand customer business objectives and align technical solutions accordingly. Conduct regular meetings, technical presentations, and site visits to address client needs.

Project & Solution Development Lead technical discussions for new projects, from concept development to execution. Identify opportunities for product customization and enhancements to meet client specifications. Coordinate with cross-functional teams to ensure timely delivery of technical solutions.

Quality & Compliance Ensure that all solutions meet industry standards, regulatory requirements, and customers quality benchmarks. Assist in troubleshooting and resolving product-related issues in collaboration with engineering teams. Maintain up-to-date knowledge of industry trends, emerging technologies, and competitive offerings.

Ad-hoc project fulfilling demand for one of our customers regarding project in Power Apps to rebuild existing failed solution. - Retrieve and process business needs from the customer - Plan and create roadmap for new solution with effort estimation - Development of data sources, canvas application and workflows - Testing and move to production process - Creation and delivery of documentation for users, further development and maintenance

Project description:

• Migration of IBM FileNet infrastructure with ongoing operations and delivery support - Lead of operations team to support the application - Proposal, sale and deliver of new projects for the solution, cost and time estimating, contract and deal negotiations with customer - Project management and project lead to deliver new solutions for the customer

Technical lead and architecture in following:

• FileNet engineering - On-premise and Azure infrastructure - Virtualization - VMware, Backups, HA and DR, Storage - Cooperation with test and software teams - Application enhancements and troubleshooting - Security reviews - Application development

Project management:

• SCRUM lead - Delivery management

Ongoing job after migration as FileNet Product Owner:

• installations, upgrades and troubleshooting - SAP (ICC SAP) related integrations - DevonWay and Kofax integrations - ESOMS integrations - Workflows management - Webmethods - Custom .NET applications and service extensions - Java API handling

• Security - Enhancements and close cooperation with customer to deliver new features - Automation of business processes - Backups and data recovery - Delivery and project management - Custom development for later integrations

Wonderful experience as a teacher at high school teaching Operating system and administration class. - Windows/Linux basic administration and installation - Networking - Cloud and on-premise scenarios - Cyber security and principles - Databases - Firewalls - Social interaction for children - Psychological and leadership interaction

Design, development, troubleshooting and debugging of software programs for software enhancements and new products. Development of software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Responsibility for all stages of design and development for complex products and platforms, including solution design, analysis, coding, testing and integration. Management and expanding relationships with internal and outsourced development partners on software systems design and development. Review of designs and project activities for compliance with systems design and development guidelines and standards, providing tangible feedback to improve product quality and mitigate failure risk. Providing domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs and activities. Driving innovation and integration of new technologies into projects and activities in the Production Engineering organization.

Development, administering and consulting for Grid Control (Spectrum Power 7) solutions. Including IT infrastructure (servers, networking, security,availability, backup), traveling and on-site performing of installation, designing and customization of projects. Complete project review and realization across whole Europe and also worldwide. Consulting services for customers and Siemens employees team leading, providing education in system administration, development, security and hardening.

Provisioning implementations of Unix/Linux and Windows servers including virtual servers (VMware and HyperV platform)and blade servers. Beginning with HW configuration and operating system installation, provisioning of additional requests as SQL servers or backups. Also support for other teams in L2 and L3 cases or urgent incidents and changes for most important customers.

Supervision over the whole regional environment based on 6 monitoring servers and thousands of monitored nodes. Responsibility for installation of up-to-date solutions, testing and implementing new monitoring techniques,debugging, incident management and problem resolving within the environment, including network related troubleshooting. On-duty sessions and cooperation within the team ensuring the highest level of support and monitored availability with the least outage.

Responsibility for the installation, configuration and ongoing support of Network Management applications. Work within a global team, liaising between account teams and application owners to ensure that requirements are met and continuity of service is maintained during new device move to production process.

Management of whole call center system, supporting employees and clients and their projects. Management of servers, networking and workstations for all 6 company sites in Europe. Project of local infrastructure transition to dedicated hosts including linux and windows servers, database servers and rebuild to virtualization.

Providing services for companies from the sector of small and medium-sized companies and government organizations. Strong partner for provision of services in information technology, IT implementation, outsourcing, services and implementation of ERP systems. Consulting services for implementation of information systems, topology design of corporate information networks, advice on effective use of information resources and their security.Specializing in securing servers, networks and their environment, whether on the Microsoft Windows Server or UNIX / Linux. Responsibility for the correct operation of servers and workstations. QI IT support, configuration management and server platform for Linux and Windows Server 2003/2008,network management and security. Comprehensive design and processing infrastructure for small and medium-sized enterprises, service, sale and purchase of computer equipment.