Technical Advisor Level 2

Štefánikova 14, Bratislava 811 05
Mladý profesionál (prac. skúsenosti do 3 rokov od ukončenia VŠ), Profesionál
technical support
customer support
Ihneď
nástup
Trvalý pracovný pomer
typ pracovnej ponuky
od 1500
EUR / mesiac
€1500+ Depends on skills and experience

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Náplň práce

Job description, responsibilities and duties

Our technical support team in Bratislava is growing and we are looking for talented people who are interested in working in an international software company that is global leader in the content monetization industry.

Level 2 Technical Advisor will be primarily responsible for ensuring that clients across the globe who have signed up with Piano, experience the highest and most professional level of support for their needs.

Responsibilities:
· Manage second level technical questions, requests and other needs from clients, Investigate, diagnose and resolve tickets that cannot be fixed at the previous level
· Work directly with other teams and the client to identify and replicate technical issues and propose possible workarounds
· Performs sufficient testing to ensure that the introduced solution have fixed the client’s issue
· Coordinate special technical requests with the development team
· Identify and communicate opportunities for improvement in publishers’ implementations of Piano solutions
· Identify, track, and document solutions for common client needs, requests and questions
· Write solutions inputs to our technical documentation team
· Prepare playbooks for standard issues
· Ensuring technical queries not progressing are escalated

Koho hľadáme

Personality requirements and skills

  • Experience with HTML, CSS and JavaScript is a MUST

  • General understanding and knowledge of web technologies and related problem-solving tools for front end based web technologies

  • Incident management process knowledge is a benefit

  • Motivation to constantly improve your technical knowledge

  • You are not afraid to experiment and propose new solutions and ideas

  • You enjoy solving technical issues and communicate them

  • Ability to solve problems dynamically, creatively and with patience

  • Detail-orientated and able to manage several tasks at once

  • Excellent writing skills

  • Strong interpersonal and communication skills including a firm and patient demeanor

  • Fluent level of English – written and spoken / anther language is big advantage (German, Spanish)

Prečo si vybrať nás

Employee perks, company benefits

  • International team based in Bratislava, London, Philadelphia, New York, Izhevsk, Amsterdam and more

  • Laptop

  • Multisport card

  • Paid Sick days

  • Subsidized language courses

  • Grill parties on company terrace and monthly events

  • Fruit days and amazing coffee

  • Easy going and friendly work environment and relaxed dress code

  • Fun colleagues from all over the world

  • Interesting job with opportunity to work with world class news and media companies

  • Referral bonus

Znalosť jazyka

  • - anglický - B2 - stredne pokročilý