Customer Support Representative

Our customer support is ranked as one of the best in class.

With that being said, you will be the front face and voice of the product. You'll be helping to solve all the questions and wonders of our users via chat, email, or phone.

Our tone of voice is chill, friendly but still very professional. Oh, and we use GIFs, just the right amount 🤓.

WHAT WILL YOU DO

* maintain a positive, empathetic and professional attitude towards customers, ideally with a touch of humor

* communicate with clients and new leads on a daily basis mostly through chat support / calls

* respond promptly to customer inquiries

* acknowledge and handle clients requests, questions and complaints

* being a consultant / professional advisor when discussing clients’ needs

* first touch with our clients

* building and nurturing strong customer relationships

* educating customers

* generating feedback

* being the middleman between the product and clients

There is a big potential for you to grow and become for example Customer Success Manager.

* person that enjoys chatting via chat. In this case it will be support chat.

* problem solver rather than a bullshiter

* you are not afraid of talking to people

* patient, empathetic

* react naturally and with a human touch

* you can handle various tasks at once

Kontentino is the fastest-growing tech company in Slovakia according to Delloite and also one of the top 100 fastest-growing SaaS companies in the world. Our mission is to help advertising agencies and brands create high-quality content for social media more effectively. More than 4000 brands and agencies are currently using Kontentino. Their users are from Belgium, USA, Hong Kong and work for brands such as BBDO, Ogilvy, Pilsner Urquell or Neslté.