Exponea Platform Specialist (US hours)

Remote work (online)
Young professional (work experience up to 3 years from college graduation)
customer support
technical support
front end development
data analysis
ASAP (by agreement)
start date
Full-time permanent employment
type of job offer
1400 - 1500
EUR / month

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Job description

Tasks and responsibilities:

  • Provide consulting to Exponea users through live chat or other channels if needed, covering topics such as: 

    • Product and technical questions about the Exponea platform and related technologies (Shopify, Google BQ, push notifications)

    • Questions about different marketing related topics (e.g. emailing)

    • Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects

  • Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts

  • As an expert, provide help to other consultants with advanced use-cases

  • Work on 2 weeks rotations day (10AM-6PM) / night (6PM-2AM) shifts.

Who are we looking for

What we expect of the candidate:

  • Basic understanding of HTML, CSS, JS

  • Problem solving skills (from identification to resolution)

  • Analytical thinking and ability to learn quickly

  • English language (advanced or native level)

  • Interest in data analytics and online marketing

  • Know how to communicate and build relationships over time with clients

  • Previous work experience in a client facing role, support or in marketing

What we’ll consider an asset:

  • Understanding of the link between frontend and backend, network requests

  • Basic understanding of programming (algorithms, conditions, cycles)

  • More than 1 year of experience in SaaS company

Why should you choose us

Added value of the role:

  • Become an expert on the Exponea platform and help provide solutions for both clients and colleagues

  • Provide immediate problem-solving to industry professionals

  • Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Exponea.

What you might like about this role:

  • Identifying and resolving more advanced and non-standard tasks in the Exponea app

  • Getting to the root of problems

  • Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager

  • Working closely together with business consultants, technical consultants and Exponea Academy trainers by providing them with knowledge about the Exponea Platform

Language proficiency

  • - English - C1 - advanced