Exponea Platform Specialist (US hours)

customer support
technical support
front end development
it
data analysis
Location
Remote work (online)
Start date
ASAP (by agreement)
Type of job offer
Full-time permanent employment
Monthly salary
1400 - 1500 €

GROWNi is #NGOProject. If you find a job in a commercial company through GROWNi, your new employer will contribute to the development of our platform. Thank you that you will apply through GROWNi and thus supports our #Sustainability!

Job description

Tasks and responsibilities:

  • Provide consulting to Exponea users through live chat or other channels if needed, covering topics such as: 

    • Product and technical questions about the Exponea platform and related technologies (Shopify, Google BQ, push notifications)

    • Questions about different marketing related topics (e.g. emailing)

    • Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects

  • Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts

  • As an expert, provide help to other consultants with advanced use-cases

  • Work on 2 weeks rotations day (10AM-6PM) / night (6PM-2AM) shifts.

Who are we looking for

What we expect of the candidate:

  • Basic understanding of HTML, CSS, JS

  • Problem solving skills (from identification to resolution)

  • Analytical thinking and ability to learn quickly

  • English language (advanced or native level)

  • Interest in data analytics and online marketing

  • Know how to communicate and build relationships over time with clients

  • Previous work experience in a client facing role, support or in marketing


What we’ll consider an asset:

  • Understanding of the link between frontend and backend, network requests

  • Basic understanding of programming (algorithms, conditions, cycles)

  • More than 1 year of experience in SaaS company

Why should you choose us

Added value of the role:

  • Become an expert on the Exponea platform and help provide solutions for both clients and colleagues

  • Provide immediate problem-solving to industry professionals

  • Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Exponea.


What you might like about this role:

  • Identifying and resolving more advanced and non-standard tasks in the Exponea app

  • Getting to the root of problems

  • Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager

  • Working closely together with business consultants, technical consultants and Exponea Academy trainers by providing them with knowledge about the Exponea Platform

Language proficiency

  • - English - C1 - advanced

Details

  • Young professional (work experience up to 3 years from college graduation)

About organization

Bloomreach

Bloomreach is the leader in commerce experience™. We are currently valued at $900M, after a $150M investment and acquisition of Exponea, the #1 CDP on G2crowd. Our flagship product, Bloomreach Experie..
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